Amimul Ihsan

Senior Product Support Lead | Technical Support Engineer | WordPress Specialist

Sylhet, Bangladesh • [email protected]

Professional Summary

Profile

Senior Technical Support Engineer with 5+ years of experience in WordPress plugin support, team leadership, and customer success.

Core Competencies

WordPress Core Contributor, Plugin Development, Theme Customization, Technical Support & Team Leadership

Key Skills

WordPress, PHP, MySQL, REST APIs, E-commerce (FluentCart, Fluent Forms, WooCommerce, Stripe, PayPal), Frontend (HTML5, CSS3, JavaScript, Vue.js), DevOps (Git, Linux, Docker, CI/CD)

Awards

Support Superstar 2023, 6 Team Awards (2022-2025) for product excellence and support

Work Experience

WPManageNinja | Apr 2021 - Present
Sylhet, Bangladesh

Senior Product Support Lead

  • FluentCart Support Lead (Active from FluentCart launch in 2025)
  • Built and managed a high-performing support team of 7 members (FluentForms)
  • Led strategic direction for Fluent Forms Support Team
  • Trained and mentored staff, grooming new team leads
  • Standardized workflows and fostered knowledge-sharing culture
Outstanding Product Launch 2025 (FluentCart) Outstanding Product Team 2025 (FluentCart) Outstanding Support Team 2024 (Fluent Forms)

Education

Leading University, Sylhet
2015 - 2018

B.Sc in Computer Science & Engineering

  • CGPA: 3.84/4.00
  • Relevant Coursework: Data Structures, Algorithms, Operating Systems

Skills & Expertise

Technical Skills

WordPress Plugin Development PHP MySQL REST APIs WooCommerce

E-commerce & Payment Systems

FluentCart Fluent Forms Stripe PayPal

Frontend Development

HTML5 CSS3 JavaScript Vue.js

Tools & DevOps

Git GitHub Linux Docker CI/CD VS Code

Support & Soft Skills

Technical Support Team Leadership Customer Success Training & Mentoring

Certifications

IELTS General Training
2024

Band 7.0

  • Listening: 7.0
  • Reading: 6.5
  • Writing: 7.0
  • Speaking: 6.5